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Terms of Use

Last updated: 1 November 2026.

These terms govern access to and use of Dxta.ai, its connected webpages, portals, tools and services (the Site), and all content, documents, reports, drafts, markups, summaries, messages, downloads and other outputs made available through it. The Site is operated by individuals trading as Dxta.ai (we, us and our). You can contact us at https://dxta.ai/contact. A consumer is an individual acting for purposes wholly or mainly outside their trade, business, craft or profession. A business user is any other user.

References to the Dxta Parties mean us, our affiliates and group companies, and each of their directors, officers, employees, consultants, contractors, agents, suppliers, licensors, model providers, hosting providers and other service providers. The exclusions and limitations in these terms benefit each Dxta Party only to the extent permitted by the Non-Excludable Liability section below. Any applicable liability cap is shared by the Dxta Parties collectively, not available separately to each of them.

These terms are brought to your attention before you use the Site or place an order. By selecting an acceptance control, or using the Site after these terms have been brought to your attention, you agree to them. Where express acceptance is required by law, use alone does not constitute that acceptance. If you accept on behalf of an organisation, you confirm that you are authorised to bind it, and references to you mean that organisation. If you do not agree, you must not use the Site. Any additional subscription terms must be provided and accepted before the relevant order; a separately signed agreement prevails over these terms to the extent it expressly provides for that to be the case, subject always to mandatory law. We may update these terms for legal, regulatory, security or operational reasons and will identify the updated version and its effective date. Changes may operate retrospectively. For an existing paid subscription, a material change takes effect at the next renewal following reasonable advance notice in a durable medium, unless you expressly agree otherwise or an earlier change is required by law. If a legally required earlier change materially disadvantages you, you may end the affected subscription and receive a proportionate refund of prepaid fees for the unused period, unless mandatory law requires a different outcome. For ongoing free access, we will give reasonable advance notice of material changes, and continued use after their effective date constitutes acceptance only to the extent permitted by law.

Subscriptions and Consumer Cancellation

Features, model options, usage allowances and retention periods vary by plan. The applicable plan details, total price including applicable taxes, billing frequency, minimum term, renewal arrangements and cancellation procedure must be clearly disclosed before you order and form part of your contract. Recurring charges or automatic renewal apply only where disclosed and agreed before purchase.

If you are a consumer entering a distance contract, you normally have 14 days, beginning the day after the contract is made, to cancel without giving a reason, unless a statutory exception applies. Any longer mandatory cancellation period remains unaffected. To cancel, send a clear statement to that effect to https://dxta.ai/contact. Any refund required by law will be made without undue delay and within 14 days after we are receive your cancellation request, using the original payment method unless you expressly agree otherwise.

If you expressly request services to begin during the cancellation period, you may be required to pay a proportionate amount for services actually supplied before cancellation, but only where all statutory conditions are met. The cancellation right for services is lost on full performance only where the statutory requirements for your prior express request or consent and acknowledgement of that loss have been satisfied. For digital content not supplied on a tangible medium, the right is lost when supply begins only if you have given the required prior express consent, acknowledged the loss of the right and received the required contractual confirmation in a durable medium. Merely accessing the Site or accepting these terms does not itself waive a cancellation right.

AI Outputs Are Not Legal Advice

The Site provides software and AI-assisted research, drafting, review and workflow tools only. The Site and its outputs are not legal, tax, financial, regulatory or other professional advice, and we do not represent that any output is such advice, even if tailored to your circumstances or presented as a draft, review, report or 'advice note'. References to legal AI or the involvement of lawyers describe the tools and their development; they do not mean that a lawyer has reviewed an output or is advising you. The Site does not replace advice from an appropriately qualified, independent professional who has considered the relevant facts, documents, law, jurisdiction and commercial context. You must obtain that advice where needed before acting on an output.

Large language models, transformers and related AI systems hallucinate, omit material points, misread documents, cite non-existent sources, apply the wrong law, misunderstand instructions, produce outdated or biased content, or generate plausible but incorrect outputs. Subject to the Non-Excludable Liability section below, and any binding express commitment made by us in writing, we do not guarantee that an output is accurate, complete, up to date, lawful, suitable for your purpose or safe to rely on without independent professional verification.

You are responsible for reviewing, validating and independently verifying all Site content and outputs before using, sharing, filing, publishing or otherwise acting on them. This includes checking the underlying documents and authoritative sources, the existence and accuracy of citations and quotations, calculations, dates, deadlines, cross-references, factual assumptions, the applicable jurisdiction, current law and suitability for the intended purpose. You must not make, delay or refrain from making a legal, commercial, financial or operational decision in reliance on the Site or its outputs without appropriate independent review and, where needed, advice from a suitably qualified and experienced professional. If you use the Site in relation to professional or client work, your own professional, supervisory and client obligations remain with you. These responsibilities do not remove any obligation or liability of ours that cannot lawfully be excluded.

No Legal Retainer or Lawyer-Client Relationship

Use of the Site, payment for a subscription, uploading documents, receiving outputs, contacting us through the Site or exchanging emails with a generic Dxta mailbox or any other communications between us and you does not of itself create a duty of care, solicitor-client relationship, lawyer-client relationship, attorney-client relationship, legal retainer, fiduciary relationship or duty or professional advisory engagement with any Dxta Party. We do not undertake to act as your solicitor, lawyer, atorney or legal adviser through the Site. We are not authorised or regulated by the Solicitors Regulation Authority or any other equivalent regulator in any jurisdiction. This section does not exclude our contractual obligations to supply the agreed software services or any duty or liability that cannot lawfully be excluded, and is subject to the Non-Excludable Liability section below.

Submitting information through the Site, contact forms, upload features or generic mailboxes does not itself create legal professional privilege or a professional duty of confidentiality arising from a solicitor-client relationship, lawyer-client relationship, attorney-client relationship or any other fiduciary relationship or duty or professional advisory relationship. Whether existing privilege is preserved depends on the circumstances, and disclosure may prejudice it; do not assume that submission is protected by privilege. We remain subject to applicable data protection law, our contractual confidentiality and security obligations and any separate confidentiality agreement. Information is handled in accordance with those obligations and our Privacy Policy. You must comply with the Redaction, Pseudonymisation and Sensitive Information section before submitting content.

Your Responsibilities

You must use the Site lawfully and only for legitimate purposes. You are responsible for the content you submit, upload or transmit, including ensuring that you have all necessary rights and permissions and that the content does not infringe confidentiality, privacy, data protection, intellectual property or other rights or waive privilege.

Before submitting any content, you must comply with the Redaction, Pseudonymisation and Sensitive Information section below. You remain responsible for effective local redaction whether you use the Redaction Tools or another method.

You must not upload, transmit or introduce unlawful, defamatory, misleading, offensive, infringing or harmful material, or any malware, viruses, worms, logic bombs, ransomware, spyware or other malicious code, data or prompts.

You are responsible for maintaining your own copies, backups, audit trails and records, and for exporting material you need before the applicable retention period ends. Uploaded and generated documents may be deleted in accordance with the retention terms of the applicable plan disclosed before purchase, including after subscription expiry, subject to applicable law and any binding agreement. Liability arising from expiry, suspension, deletion, corruption or unavailability of documents or account data is governed by the Liability Exclusions and Non-Excludable Liability sections.

Redaction, Pseudonymisation and Sensitive Information

We provide Pseudo, together with automated scans, suggested classifications, redaction controls, previews and verification features (the Redaction Tools), to assist you in identifying and redacting personal, corporate, confidential or other sensitive information. The Redaction Tools' document scanning, redaction and pseudonymisation functions run entirely in your browser on your own computer, allowing you to review and redact information locally before sending content to Dxta.ai. Your documents are not sent to Dxta.ai for that local scanning or redaction; only the file you approve is subsequently uploaded for processing by the Site. You may choose to send us unredacted documents which is entirely at your disk.

If you use the Redaction Tools, you are responsible for downloading them where required, setting them up, configuring and enabling them on each computer and browser used, and completing the required setup checks. You must complete the redaction required by this section locally before content is uploaded, emailed or otherwise sent to us. You may use the Redaction Tools or another effective local method. If setup cannot be completed, a tool does not support the content, or effective redaction cannot be verified, you must remove the personal, corporate, confidential or other sensitive information by other means or not submit the content. You must also comply with applicable privacy, data protection and health information laws; using a redaction tool does not itself establish compliance.

Before submission, you must identify and effectively redact or remove all personal information, corporate identifying information, confidential or non-public corporate or commercial information, privileged material and other sensitive information, together with anything you do not wish, or are not authorised or legally entitled, to share with us and our service providers. This includes names and other direct or indirect identifiers where they could identify an individual, organisation or matter. The duty applies to your own information and information belonging to others, and to every document, prompt, message, attachment, email and other item submitted for AI processing, document processing or support. Pseudonymisation is insufficient if the remaining content or context still discloses information required to be withheld. This content-redaction requirement does not prohibit providing the minimum account, billing or contact information specifically requested through the designated account, payment or contact fields for administering your account or responding to your enquiry; that information remains subject to our Privacy Policy and applicable law.

Before approving an upload or otherwise sharing content, you must inspect the complete final file or content and ensure that all information you intend or are required to withhold has been effectively redacted or removed. Your review must include the filename, all pages and relevant document components, including images, tables, headers, footers, comments, tracked changes, revision history, embedded content, attachments and metadata. The document redaction process does not automatically sanitise every component: DOCX redaction replaces selected text and retains other content, including images and existing metadata. If the Redaction Tools do not allow you to inspect or remove particular information, you must use other means to do so before sharing it.

A completed scan, suggested redaction, classification, preview or verification result is not confirmation that all sensitive information has been found or redacted. Information which has not been flagged may still be sensitive. Replacing identifiers with labels does not necessarily anonymise a document or prevent identification from its remaining content or context. Pseudonymised information may remain personal data or protected health information under applicable law.

When Pseudo is configured and enabled, supported files selected through the workspace can be reviewed and redacted in your browser before upload to our servers. It does not redact existing documents or documents received by Dxta.ai by email (whether enabled in your plan or otherwise sent to us). Your responsibility to redact information before sending it applies equally to content submitted outside that browser workflow. You must not send an unredacted document on the assumption that Pseudo or another Redaction Tool will remove sensitive information before Dxta.ai receives it.

By approving an upload, you confirm that you have reviewed the final file, applied all redactions you consider necessary or are required to make, and authorised the remaining content to be sent to Dxta.ai for processing in accordance with these terms and our Privacy Policy. Approval, processing or acceptance of a file by the Site does not constitute review or approval of your redactions by any of the Dxta Parties.

Subject to the Non-Excludable Liability section and any binding express commitment, we do not guarantee that the Redaction Tools will identify or redact every item of personal, corporate, confidential or other sensitive information, operate without error or omission, make a document safe to disclose, or establish compliance with a legal, regulatory, contractual or professional obligation. They assist, but do not replace, the final-file inspection and effective redaction required by this section. Nothing in this paragraph excludes non-excludable statutory standards or remedies.

Liability for sensitive information remaining in submitted content, including following missed, incomplete, ineffective or incorrectly applied redactions or reliance on the Redaction Tools, is governed by the Liability Exclusions and Non-Excludable Liability sections and applicable rules on causation, mitigation and contributory fault. Your redaction responsibilities do not displace our own obligations concerning data protection, confidentiality, security or the agreed functionality of the Site under applicable law, these terms or any separate binding agreement.

Subject to the Liability Exclusions and Non-Excludable Liability sections, to the extent you fail to comply with the Redaction, Pseudonymisation and Sensitive Information section before submitting any document or other content, you will indemnify the Dxta Parties against losses, liabilities, costs and expenses reasonably incurred by them to the extent directly resulting from that failure, subject to the Non-Excludable Liability section and applicable rules on causation, mitigation and contributory fault. This indemnity does not apply to the extent the relevant loss results from a breach of these terms or applicable law by a Dxta Party, or from that party’s negligence or other actionable conduct.

Availability, Security and Malware

Subject to the Non-Excludable Liability section and any binding express service commitment, we do not guarantee that the Site will be continuously available, uninterrupted, entirely error-free, compatible with every system or free from bugs, vulnerabilities, viruses, malware or other harmful material. No system can be guaranteed to be completely secure. These statements do not exclude any applicable obligation to exercise reasonable care and skill or comply with binding descriptions of the services or digital content.

You are responsible for your own device, network, browser, credentials, backups and appropriate security controls. Liability for infection, contamination, compromise, loss, damage, corruption or impairment affecting computers, devices, software, systems, networks or data through malware or other harmful material connected with the Site is governed by the Liability Exclusions and Non-Excludable Liability sections. This does not exclude any non-excludable right to compensation for damage caused by defective digital content or remove our own applicable security obligations.

Intellectual Property and Use of Content

We or our licensors own the intellectual property rights in the Site's software, design, features and our own content. You retain any rights you hold in content you submit. You grant us and our service providers a non-exclusive licence to process, store, reproduce and transmit that content to provide and operate the Site and for other purposes you expressly permit, in each case subject to applicable law, our Privacy Policy and binding plan or data-processing restrictions. Subject to these terms, applicable plan restrictions and third-party rights, you may review, adapt, download, copy, share and use outputs for lawful personal, business and professional purposes, including work for your clients. This permission does not transfer rights in the underlying platform or third-party materials, guarantee that an output attracts intellectual property protection or is unique, or remove your independent-checking obligations. Applicable third-party licences and attribution requirements, including those identified with source materials, must be respected.

Except for the permitted use of outputs and your own content described above, rights granted by an applicable third-party or open licence, or activities permitted by mandatory law, you must not copy, scrape, reproduce, resell, publish, train models on, distill, benchmark, reverse engineer, decompile, attempt to discover the source code of, or commercially exploit the Site or its software, features or our content without our express written permission. You must not bypass access controls, security measures or applicable usage limits.

Third-Party Services and Links

The Site may use or link to third-party platforms, models, infrastructure, payment providers, document-processing services and websites. Links to independent third-party services do not imply endorsement, and we do not control their content or operation. Subject to the Non-Excludable Liability section, we are not responsible for independent services you contract for separately, except to the extent responsibility arises from our own actionable conduct or a binding commitment. Our use of subcontractors or service providers to perform our own obligations does not itself relieve us of those obligations. You must comply with third-party terms validly applicable to services you use; any terms forming part of your contract with us must be provided before you agree to them. Third-party terms do not reduce your mandatory rights against us.

We do not have direct operational control over third-party model, inference or compute providers' infrastructure or internal data-handling practices, including where inference takes place or whether, how long and for what purposes those providers retain data. Provider selection, regional settings and contractual restrictions may limit those practices, but do not give us direct control over the provider's infrastructure. Depending on the provider, model, service configuration and applicable terms, providers may retain or use submitted content, prompts, outputs and related data for abuse monitoring or prevention, security, legal compliance, model training or distillation, service improvement, or any other purpose permitted by the applicable contractual arrangements and law.

Any binding commitment in your plan description, agreed privacy settings, data-processing agreement or other express agreement prevails over the general statements in this section. Subject to those commitments, we do not guarantee a particular inference location or that providers will refrain from retaining data or using it to train or distill models. Descriptions of possible provider practices are not permission for us or a provider to use content beyond the rights you grant and the permissions required by law. In particular, model training or distillation using your content is not authorised merely because we use that provider. Processing must remain within applicable contractual restrictions and applicable law.

Liability Exclusions

The exclusions and limitations in this section and elsewhere in these terms are subject to the Non-Excludable Liability section. They apply, to the extent legally permitted, to claims arising out of or in connection with the Site, its content and outputs, subscriptions, account access, document processing, third-party services or these terms, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise. The business-user exclusions and cap below apply only to business users, not consumers. Any separate binding agreement that expressly provides a different allocation of liability prevails to that extent, subject to mandatory law.

Without limiting the previous paragraph, the Dxta Parties are not liable for:

For business users only, and subject to the Non-Excludable Liability section, the Dxta Parties are not liable for loss of profit, revenue, anticipated savings, business, goodwill, opportunity or reputation, whether direct or indirect, or for indirect or consequential loss, or exemplary or punitive damages, in each case only to the extent the exclusion is lawful and satisfies any applicable reasonableness requirement. Liability for other recoverable losses, including direct losses arising from inaccurate outputs, interruption, security incidents or loss, corruption or disclosure of data, is subject to the business-user cap below rather than automatically excluded merely because it falls within one of those descriptions.

Subject to the Non-Excludable Liability section, the total aggregate liability of all Dxta Parties together to a business user for all claims arising out of or in connection with the Site or these terms is limited to the greater of: (a) the fees that user paid for the Site during the 12 months immediately before the first event giving rise to a claim; and (b) GBP 100. This is one combined aggregate limit across all Dxta Parties and all legal grounds, not a separate limit for each party, claim or cause of action. It applies only to the extent lawful and subject to any applicable reasonableness requirement. This cap does not apply to consumers or liability that cannot lawfully be limited.

If you are a consumer, we are responsible for loss or damage that is a reasonably foreseeable result of our breach of contract or failure to exercise reasonable care and skill, together with any other liability imposed by mandatory law. Loss or damage is foreseeable if it is an obvious consequence or was contemplated by you and us when the contract was made. Subject to the Non-Excludable Liability section, we are not responsible for loss that was not reasonably foreseeable, or to the extent a loss results from an unreasonable failure by you to take reasonable steps to avoid or reduce it. Your output-review and redaction duties do not transfer our statutory obligations to you or automatically exclude liability for our own breach. The business-user exclusions and cap do not apply to you.

Non-Excludable Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Every disclaimer, exclusion, liability cap and allocation of user responsibility in these terms is subject to this section and applies only to the extent permitted by applicable law and any applicable fairness or reasonableness requirement. Nothing relieves us of our applicable data protection obligations or restricts data subjects' non-waivable statutory rights and remedies. If you are a consumer, nothing excludes or limits your mandatory statutory rights, including rights concerning services supplied with reasonable care and skill, binding information about the service, and digital content of satisfactory quality, fit for purpose and as described, where applicable. Statutory remedies, including repeat performance, repair or replacement, price reductions, refunds and compensation, remain available where applicable. No disclaimer overrides a binding express commitment or pre-contractual information that applicable law makes binding. The business-user exclusions and cap do not apply to consumers.

Privacy, Data Hosting and Storage

Our Privacy Policy at https://dxta.ai/privacy-policy explains how we collect, use, store and share personal data in connection with the Site. Accepting these terms does not itself constitute consent to processing for which separate consent is legally required. Where we process personal data on your behalf as a processor and applicable law requires a data-processing agreement, that agreement must be put in place before the relevant processing begins; these terms do not replace it. This does not relax your redaction obligations, including where pseudonymised content remains personal data.

Subject to applicable law and any express restrictions agreed with you in writing, we and our service providers may host, store, back up and otherwise process data received or generated by us in connection with the Site anywhere in the world, including outside the United Kingdom, the European Economic Area and your country of residence. Unless we expressly agree otherwise in writing, we do not undertake to keep that data in any particular country or territory. International transfers of personal data remain subject to applicable data protection law and the safeguards described in our Privacy Policy.

Governing Law and Jurisdiction

These terms and any dispute or claim arising out of or in connection with them or the Site, including non-contractual disputes or claims, are governed by the law of England. If you are a consumer, this choice does not deprive you of any protection of the mandatory law of your country of habitual residence that applies irrespective of this choice. Subject to mandatory jurisdiction rules, the courts of England and Wales have exclusive jurisdiction. A consumer may bring proceedings in any court in which applicable mandatory law entitles them to do so, including the courts of their habitual residence where applicable. We may bring proceedings against a consumer only in a court permitted by applicable mandatory law.

Each Dxta Party may enforce the protections expressly given to it under these terms under the Contracts (Rights of Third Parties) Act 1999, subject to the Non-Excludable Liability section and any applicable collective liability cap. No other person has a right under that Act to enforce these terms. We and you may vary or rescind these terms without the consent of any other Dxta Party, subject to the variation provisions and mandatory law. If a provision is invalid or unenforceable, it is severed only to the extent legally permissible, and the remaining provisions continue to apply to the extent they can lawfully do so.